The Helpdesk application is a logical upgrade of the ClickVOX communication system. It is designed for companies that are engaged in manufacturing software solutions and providing support services to users of any type of business activity. The cloud based architecture allows the use on any operating system and device. Focus on open source based solutions guarantees an acceptable price and low cost of production and maintenance. The flexibility of the application allows quick and easy adjustment of all data to various specific user requirements. Extraordinary application features are arising from the structure that is fully integrated with the advanced functionality of the Call Center and Contact Management module of the ClickVOX system.

Elevate your communication with clients to a higher level by using interactive voice services such as voice messages, voice menus and queuing.

    Telemarketing

    Telesales


Databases

  • Phone number databases
  • Client and customer databases
  • History and notes on each event
  • Advanced data search

Productivity

  • Direct Telesales
  • Setting appointments for consultants
  • Lists and pricelists of products and services
  • Data export

Advanced Analytics

  • Entry of family member data
  • Client recommendation management
  • Option „Health status and diagnoses“
  • Entry of notes about clients and calls

The Telesales application is designed for companies that are engaged in telemarketing, telesales and direct sales of products and services of any type of business activity. The cloud based architecture allows the use on any operating system and device. Focus on open source based solutions guarantees an acceptable price and low cost of production and maintenance. The flexibility of the Telesales application allows quick and easy adjustment of all data to various specific user requirements. Exceptional features of the application are arising from the structure that is fully integrated with the advanced functionality of the Call Center and Contact Management module of the ClickVOX system.

Elevate your communication with customers to a higher level by using interactive voice services such as voice messages, voice menus and queuing.

    Call Center

    Contact Center

    Real time monitoring and management


Activity monitoring

  • Display of users in queues
  • Agent activity monitoring
  • History and notes for each call
  • Statistics and reporting

Complete

  • Voice messages and voice menus
  • Automated call distribution
  • Campaigns of inbound and outbound calls
  • Phone, Chat, Skype communication

Benefits of the system

  • Advanced Contact Management
  • Indefinite number of agents
  • Multiple queue support
  • Real time activity display

The full functionality of the call center is one of the constituent elements of the ClickVOX System architecture. The requirement criteria of business systems concerning the provision of support to every customer, client and business partner are increasing continuously. Given that in today's market conditions each call can be substantial and any serious company must at all times be available to its customers and partners, the functionality of a contact center is often the only way to meet these requirements. The former definition of the term "Call Center" has evolved long since in the direction of connecting with new forms of communication technologies. Therefore, a unique user interface has been created within the ClickVOX system, which has solved the issue of identification of a client or business partner regardless of the communication technology that is being used. You communicate with clients through the ClickVOX Contact Center, whether you are using the telephone, mailbox, e-mail, SMS, instant message or call from the Skype network.